v2Agents now take actions, with approvals

Agents that
close the ticket.

Relay reads the ticket, checks your systems, takes the action, refunds, rebookings, address changes, and replies. Inside the rules you set, with a human one click away.

68%
resolved end to end
4s
median resolution
$0.12
per resolution

run_8f2c · support-agent

running

  1. Read ticket #4411

  2. Look up customer

    shopify.customer

  3. Find the charges

    stripe.charges

  4. Check policy

    policy.refunds

  5. Refund $49.00

    stripe.refunds

  6. Reply and close

    zendesk.reply

Elapsed 0.0s · 0 humans needed

Product

The whole queue, not just the easy half.

  • MaRefunded duplicate chargeresolved4.2s
  • LeChanged delivery addressresolved3.1s
  • AiRefund $180 requestedneeds you–
  • ToWhere is my order?resolved2.4s

An inbox that empties itself

Relay resolves what it can and hands you the rest, already researched.

Relay wants to

Refund $180.00 to Aisha K.

Damaged on arrival, photo attached. Over your $50 limit.

One click when it matters

Anything over your limits comes to you with the context and a draft.

Olá Maya, reembolsamos…

Hola Leo, cambiamos…

Hi Tom, it's on the way…

Speaks every language

Replies in the customer's language, in your brand's voice.

Measured in money

Resolution rate, time saved and refunds issued, per agent, per day.

4.0s

Fast enough to feel human

Median reply in 4 seconds, day or night, on every channel.

Guardrails

You write the rules. It never colours outside them.

Limits, approvals and tone in plain settings, not prompts. Every action is logged with the rule that allowed it.

$100
policy.yamlsynced · just now
refund.max_amount: $100
refund.require_approval_above: $50
tone: warm, brief, customer's language
never: promise delivery dates, discuss legal

How it works

Live on your queue by Friday.

01 · Connect

Plug in your helpdesk and tools.

Zendesk or Intercom, plus Stripe, Shopify and your own API. Scoped keys, read and write only where you allow.

  • MaRefunded duplicate chargeresolved4.2s
  • LeChanged delivery addressresolved3.1s
  • AiRefund $180 requestedneeds you–
  • ToWhere is my order?resolved2.4s

02 · Shadow

It drafts, your team sends.

For the first week Relay writes replies your agents approve. You see its accuracy before it acts alone.

Relay wants to

Refund $180.00 to Aisha K.

Damaged on arrival, photo attached. Over your $50 limit.

03 · Autopilot

Turn on actions, one policy at a time.

Start with refunds under $20. Widen the rules as the numbers earn your trust.

run_8f2c · support-agent

running

  1. Read ticket #4411

  2. Look up customer

    shopify.customer

  3. Find the charges

    stripe.charges

  4. Check policy

    policy.refunds

  5. Refund $49.00

    stripe.refunds

  6. Reply and close

    zendesk.reply

Elapsed 0.0s · 0 humans needed

NorthwindHalcyonOakridgeParallelVantageKestrelUmbraMeridianNorthwindHalcyonOakridgeParallelVantageKestrelUmbraMeridian

Teams on Relay

Support teams that got their evenings back.

68% auto-resolved

“Relay closes two thirds of our tickets before anyone logs in. The rest arrive researched.”
PRPriya R.Head of Support, Halcyon
“It replies in Portuguese better than we did.”
DODaniel O.Founder, Umbra

68% auto-resolved

“Relay closes two thirds of our tickets before anyone logs in. The rest arrive researched.”
PRPriya R.Head of Support, Halcyon
“It replies in Portuguese better than we did.”
DODaniel O.Founder, Umbra

Pricing

Pay for resolved tickets. Not seats.

You are only charged when a ticket is resolved without a human. Drafts and escalations are free.

Starter

One agent, one channel.

Free

Free forever for one person

  • 100 resolutions / month
  • Email channel
  • Drafts and shadow mode
  • Actions in your tools(not included)
  • Approvals(not included)
Most teams pick this

Growth

For teams with a real queue.

$254/ mo

Billed $3,048 yearly

  • 2,500 resolutions included
  • Email, chat, WhatsApp
  • Actions and approvals
  • Policy file and audit log
  • Then $0.12 per resolution

Enterprise

For regulated or high-volume teams.

$1,266/ mo

Billed $15,192 yearly

  • Unlimited agents
  • SSO, SCIM, data residency
  • Custom tools and models
  • Dedicated engineer
  • SLA and security review

FAQ

Questions, answered.

Something else on your mind? Write to us and a person replies the same day.

Anything your tools allow through an API: refunds, cancellations, address changes, rebookings, order lookups, account updates. You choose which actions are on.

Every action is limited by your policy and reversible where your tools allow. Anything over a limit waits for a human, and every decision is logged with its reason.

Zendesk, Intercom, Freshdesk, Gorgias and plain email out of the box, plus a webhook API for anything else.

No. Your tickets and data are used only to answer your customers and are never used to train shared models.

Your queue, empty
by Monday.

Connect your helpdesk and watch Relay shadow your team for a week. Free.

Sample template by MiniDev. Relay is a fictional product.

Build my version